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zzounds return reviews

The customer then contacted us nearly two weeks later to let us know that the item was returned to them in error. After merchant was notified that the Amex was not to be charged further and the new Visa card was updated with the merchant, merchant made several calls to me when payment was declined on Visa card threatening to run the Amex card. They then tell me I have to go through the manufacturer. If you got money to play with go play the stocks! The overall rating of the company is 2.9 and consumers are mostly neutral.. We are not responsible for items stolen from a customer's residence... I'd want to know that the item didn't get further damaged in shipment. Shortly after delivery of what should have been a Violin package, we received word from this customer that what was received was a "headphone case". Trying to return the stuff from Zzounds is a nightmare. EVEN THE WOMAN ON THE PHONE SAID IT AND YOUR LIEN AGAIN SAYING YOU WERE UNSUCCESSFUL AT CONTACTING ME. I called CS 1 time to asked when the Guitar would ship and the guy I spoke with was friendly and professional. Share your voice on ResellerRatings.com I even asked the neighbors and they said fedex never came that day. When "Burt" finally can on the telephone, he stated that he could see exactly what screen I on that I ordered from and that it was my mistake. So if we didn't have an online special you liked today, just add BestOnlineCoupons to your Web favorites and you can return to browse our coupons whenever you want. I SHOULD BE ALLOWED TO RETURN FOR REFUND.Desired Settlement: As stated above So long as you use your bank issued debit card that is linked to your checking account, you will not be charged interest. zzsounds claims not to charge interest on purchases and other associated fees appear clearly stated. No issues with any of the equipment or service. Response: Why can't you all be honest. Sharing is caring. Always fast shipping and flexible payment options. I don't think it was Zzounds fault as the box was smashed and broken pretty good when it arrived via FedEx. Read real customer ratings and reviews or write your own. I couldn't return it for a replacement as they didn't have more. I contacted zZounds they emailed a return label along with an RN number. FedEx is the only shipping service in our area I've ever had trouble with. [redacted] Review: [redacted] I seriously doubt anyone there cares, but you have lost a long running client and you will never get another referral from me. I have always been treated very well and assisted with any questions I had. They offered a $50 discount on a guitar that was over $500. I couldn't ask for a better experience buying a guitar. We are contacting him today, with an ERL, so he does not pay return shipping. At this time, we are still owed that amount, and the customer has stopped paying on a different order, where $135 is due, with an open amount of $539.95. Another +1 on this. Furthermore, we have the web traffic data from the day of their purchase which is listed below. I have never EVER had any problems with zZounds customer service. In addition, I am formally requesting investigation into false advertisement and intent to commit fraudulent acts against customers. During the investigation process we recommended the customer file a police report for the stolen items multiple times so that they may attempt to locate them. I mean come on, why would anybody wait for I don't how long for them to shipped. As stated previously:Hello, We have reviewed our records of order [redacted] and have a response. FedEx helped zZounds washed their hands of it. after they have been delivered. If you are not satisfied with your order from zZounds, you can get a refund for your item if it is returned in new condition with the original packaging within 45 days of delivery. I was able to get him a high end guitar, no interest for 11 months. While we would have been happy to resolve this matter for the customer, we were not given any proof of shipment and still have not received the item at our warehouse. Each Zounds hearing aid … Review: I ordered a violin and received a pair of headphones I did not order. From all of the information we have seen, the claims from this customer are the result of purchasing the wrong item on accident. Customs fees and duties are not the responsibility of zZounds. This information included an expected delivery date so that the customer can make arrangements to be available at the time of delivery, or leave a note with any special instructions for the FedEx delivery driver. it seems paying for the item outright or through an interest free devoted pre-paid card would be more prudent. I don't feel I've ever been burned by them, and I've had to return things and fix order mistakes. According to the BBB Code of Advertising, Lowest prices, underselling claims Never again! [redacted] About an hour later I got an email saying to contact for assistance with my order ASAP. When I asked him how he could explain that the pricing was incorrect and the L1 Model 1S with B1 Module and pointed out to him that the $1799 price was only for the Bose L1 Model 1S with B2 Module, he refused to explain that and said that it was my error and wouldn't consider applying the $345 for the shipping for the re-order. They are dishonest, deceitful and bankrupt of integrity. I've never been turned down and have bought about $9K in guitars from them, with poor credit. Response: zZounds has already charged my debit card which is connected to my checking account. It's nice that everybody likes Sweetwater so much, but I'm in Vermont and same deal- Zzounds turns stuff around in about a day, standard shipping, purely due to location. Business i can't. Will continue to be my go to site for ordering instruments. Called to find out what was going on. I want what  I order not what you want to give me . So had to overnight from the gear from another company. Hello,Once the FedEx investigation had been closed, and the items had been confirmed to be delivered as reflected by tracking numbers [redacted] and [redacted], the packages were considered to be stolen. Shortly thereafter, the customer claimed a successful shipment with UPS but again, the label read unused and nothing had arrived at our warehouse. Stop lien. Its biggest online competitors are Sweetwater.com and GuitarCenter.com. Couldn't be happier with zzounds and the blackstar ht club 40 mkii I bought from them. [redacted] [redacted] Get extra discount with Zzounds 20% Off Coupon December. Being the items were confirmed to be delivered consistent with the expectations provided, and the customer would not take the proper steps to attempt to locate the products, we will not be sending replacement items. I buy everything from zZounds on payment plans, never been charged interest as I use my bank issued debit card. zZounds is an online retailer of musical instruments, equipment, accessories and guitar guides. I ordered from their site, and this is my experience. Review: Purchased a item after purchase and install the item would not function properly . By default, we will try to authorize credit cards that the customer has provided as being active as they have agreed to keep a valid credit card on file for their payment plan. I have all copies of emails sent and I said nothing about a headphone case. Hello,As stated in our previous responses, this shipment was delivered on 08/as reflected by the tracking informationFedEx has investigated the claim that this shipment was not delivered and determined it to be falseWe did not receive any requests to require a signature and no additional instructions were left for the delivery driverWe have facilitated our end of this order by having the items shipped and delivered to the address requestedIf the customer has filed a police report for the missing items, as recommended, the matter is between the customer and the authoritiesWe hope they are able to retrieve the missing itemsWe consider this matter closed on our endIf a customer is refusing to make their agreed upon payments, we are required to inform them that the account will eventually be sent to a third party collections agency, per the terms and conditions of the payment planLet us know if we can provide any further clarification. I'll make this review short.. zZound rocks! As a Company that delivers music equipment, there's need more improvement when it needs to come for inspection whether the electronics or the quality for example my guitar. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. My husband has purchased guitars from this company in the past and highly recommended them to me when I was in the market to buy him a birthday guitar. The funds should be available within a couple of business days, depending on the financial institution. Zounds offers a 30-day trial for their hearing aids — if you are unsatisfied with your hearing aid in that time, you can return it for your money back. I have been trying to buy some guitars at zzounds online. I'm still waiting on a cancelation email. Consumer If the customer would like to contact the manufacturer that can be confirmed for them. Unfortunately, there was an error which closed out his payment plan and issued the amount of the pending price match to his card. I was thinking of ordering some equipment from www.zzounds.com. Total scam, I would not trust this company. They canceled my order for no reason; product in stock. :), If you have a higher priced guitar, like say a Gibson Les Paul Standard, it may take up to 4 days, as they have to find the exact serial number you selected, rather than just ship the next one. Take your business ANYWHERE else. Response: in so doing eliminated all of my debt and have been fairly good about holding true to the promise i made to myself. I have never purchased from sweetwater or anywhere but this has definitely swayed me away from buying online unless the company has a location in my city. To me all 3 of these p Regards, If the items you order from Zzounds arrive in good working order then hooray for you! We believe that we have been fair and have proceeded appropriately. I ordered a 50’s Gibson Les Paul and it had problems right out of the case. [redacted] As … In December of 2013, I ordered merchandise from zZounds and was advised it had been delivered and it was not. We believe that we have been fair and have proceeded appropriately. We have advertised policies in place to protect our customers in the event that a shipment is lost. When I told "[redacted]" that the cost for shipment had been $345 and that needed to be refunded on the order, he stated it was my error, not the company's web site, and refused to refund the money. I told the rep at fedex but it did not seem to effect the claim decision. Because the customer would not pay back the money that we accidentally refunded, we did decide to not ship out another product to him. Shortly after delivery of what should have been a Violin package, we received word from this customer that what was received was a "headphone case". If you're going to Harass me every morning at 7 am asking for payment and leave voice mails saying I owe you money. Review: A one time payment was made on a Amex Credit card because the card on file for reoccuring payments had expired. I will too. Response: I said headphones. Thank you, Recent recommendations regarding this business are as follows: "Just go to amazon! http://www.resellerratings.com/store/zZoundsThey are rated 3.3/10 which is terrible(rated from 283 customers). Regards, Unfortunately, everything everyone on this review board says about Zzounds return policy is true. This was not all of zZounds fault the only fault on their part was stating its 2 day when in fact it is ground. I take great pride in all my instruments to prevent any damage. In the the process  of everything  being  shipped  half the order went  into back order. ZZounds Free Shipping Policy. anyhow after some time had passed they had mailed back the headphones and marked refused.. Response: Consumer Has anyone purchased a digital piano...what did you think? We have made our final decision, and after months of contact with the customer, are not able to help any further. Nothing but positive things to say about Zzounds. Use RevDex to, Increase visibility and credibility of your review by. On the final check out page on their website it does say in small print return acception but also has a large banner saying 45 satisfaction guaranty.The item was sold as a warehouse reseated item and I believe it was a previous return for the same reason it is not functional . Very competitively priced gear with super easy payment options. I'm not even asking for an apology for there rude unprofessional threatening messages to me; I just dont want them to charge me for items I NEVER received. I  will gladly send back what you sent me for my money back. [redacted] I bought my first guitar from zzounds. Sign In. Buyers can leave reviews about specific products, too, so you can get input from fellow would-be superstars before making a money-spending decision. I refuse to pay for an in order I do not have.Desired Settlement: I want a adjustment to the billing and if they want their headphones back, send another label for usps and I will gladly send it back. the importance of the customer maintaining a sufficiently high anticipatory line of funds notwithstanding, as a point that clearly goes without saying. Very happy customer. Lie number 1. [redacted] A price match... Business I told him that if they looked at their web site, they would find that the price I paid didn't correspond with the Bose L1 Model 1S with B1 module, but did with the Bose L1 Model 1S with B2 Module and that it was not my error. Well how else was I supposed to know the product you sold me zzounds was damaged unless I used it. He stated that since it was a computer glitch of some kind, to call and a representative would assist submitting the reorder to make sure it didn't happen again. Zzounds Music was first mentioned on PissedConsumer on Feb 15, 2017 and since then this brand received 7 reviews.. Zzounds Music ranks 10 of 204 in Music stores category. Their website is very strategic in leaving out that they do, in fact, do a hard credit inquiry. I told him I had screen shots of the above and would send them to him. I purchased a Ibanez guitar listed as new. Seriously! Business The purchasing was seamless but there where issues with delivery. Returns must be shipped within 45 days of delivery. What about credit checks for those with low credit scores? Don't ever purchase in-ear products from this company. Regarding costs, zZounds compares favorably to both. I told them to cancel my order and they disconnected my call. with no attempt to resolve or do anything to help improve the experience. Cool concept for sure, but very trash and misleading in execution. For all others, a convenient flat-rate shipping amount is available. zZounds. Since this was a birthday gift and no other stores had this guitar available I contacted FedEx and explained my situation. Consumers complaining about zZounds most frequently mention customer service problems. You can't use a prepaid card with zZounds. I asked if he had looked at the web site and he said "I don't have to- I can tell from looking at your order that you were the one who made the error." They are calling it a “Restocking Fee”. Do yourself a favor and don’t waste one dime on this dishonest company learn by my mistake of trusting them. Join 1 million+ happy customers. To find more information about reviews and trust on Sitejabber.com please visit. One time a guitar came a day late because it missed being scanned and sat on a truck overnight. Learn how to stay safe during COVID-19 in our new guide: I wish I saw this web site first before ordering from Zzounds, Worst Customer Care of all the music retailers on the Webb. When i called back to let them know i got an: oh we are sorry you can return the item and we can ship out a new or provide a refund" Of course i went with the refund since i dont want to spend my money with a company who does not value a customer. Gallery. We have history of the calls. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! The whole project took 5-6 days. On May 16, 2018, BBB contacted the business regarding it website stating, "Lowest Prices." however, my studio needs are growing faster than my equipment can provide. After several attempts to the Visa in question, we eventually received an approval on 8/2/13 ($99.88) and 8/30/13 ($99.84) for the customer's past due payment. i read they pull a hard inquiry from experian, is that true for the "no credit check" payment options? It arrived with the pick guard very heavily scored. Then tried to make it seem I was just unsatisfied with the purchase when they messed up. They must be dealing with factory rejects or something... ordered an Ibanez guitar from them and it arrived on time... the neck was unplayable... called the hotline and they sent a return label. I know they received it because, because I was there when it was dropped off. I WOULDNT BE POSTINGG THIS IF YOU HAD JUST ASNT THE VIOLEN. (Wrong product was sent instead- Bose L1 Model 1S with B1 Module. I ordered 2 TRS cable and they didn't had in stock and they said it will be shipped when it's available. I have bought 3 electric guitars all made in USA and high quality. I hate kicking an up and coming company when they are trying to get started, but these guys are really screwing the pooch. The best place online to shop for your music gear! they have billed me for an order I have never received, although they did mail me a returned label to send back the headphones, they had to send it twice because the first one was voided. Advertising Review: . The customer was made aware that we were going to charge the other card on file. Hi,We are sorry to hear that Mr. [redacted] did not like our response. So disappointed will never purchase or recommend this company ever again! Review: This is the second time zZounds Music has charged my bank account for merchandise that it failed to deliver. During this time Mr [redacted] became uncooperative with our collections department and as a result of this, we cancelled the backordered item that the price match was due to be applied to when it shipped. Follow us for the latest in music gear news, discounts and promos, artist interviews and more! Business I would  have rejected the half of the order,  I wanted all or nothing. Tip for consumers: Best of luck if you need to return anything. We erroneously credited his account with $577.32, and tried to work with him to get that money back. They get a HUGE thumbs down! Stay safe with our COVID-19 guide. It was a cheap epiphone les Paul bundle with a small amp, a tuner, and a gig bag. We did not receive the package, so we are not able to setup a refund. It was not delivered. Safe to say their response was for me to purchase a whole new system and then send the other back and then they would refund my money. He didn't offer to send me any.Desired Settlement: I wish to be refunded the original shipping fee of $109.94 plus the return shipping fee of $345. Again, we apologize for the inconvenience. If you need to return something then don't expect your money back any time soon, if at all. At zZounds, try out your musical gear for up to 45 days, and if it isn't right for you, return it or exchange it. Customer service seemed oblivious and/or downright shady. My only concern with not knowing specifics with Zzounds is that they don't pack very well in my experience. Their customer service team is rude, ignorant and disrespectful. If zZounds had of processed my cancellation beforehand the charges never would have occurred and I … So as a customer who purchased $2000+ of musical gear I was scammed by zzounds and fedex. Seemed to have checked out, I was told my order was good to go! If the original shipment is located, we request that the customer notifies us. Long ago, i decided to abide by a self imposed policy of not buying things on credit. Finally, I want a written apology from the company with an explanation of what they have done to ensure this does not happen to other customers. thank you for your help in clarifying this point. zZounds.com return details » 5. zZounds delivers top-rated customer service. It was already explained that the mic needed to be replaced for a scheduled event and without it they were seriously jeopardizing our event. While we would have been happy to resolve this matter for the customer, we were not given any proof of shipment and still have not received the item at our warehouse. Learn how to stay safe during COVID-19 in our new guide: Description: Musical Instruments - Dealers, Address: 435 N La Salle Dr STE 400, Chicago, Illinois, United States, 60654-4557, Add contact information for zZounds Music, Sharing is caring! Zzounds Music Overview. For the coolest discount specials and products, Visit zZounds. When I first got my guitar from this website, It arrived pretty fast and for first few days, my guitar is working but the electronics could've been to be put more work on because the toggle switch has a crack inside of that crucial part making one pickups work while the other isn't and my input jack was somehow not getting any connection. Meanwhile, their website still showed the product as in stock. U got the headphones back u know u did. [redacted] Service 1 Value 1 Returns 1 I had an issue with fedex not having enough staff so was told i was going to have to wait an additional 3-5 days to get it. I got my order confirmation, check. i am considering buying one for my granddaughter to learn on. I thought zZounds was a respectful high quality and honest music store to purchase from but I was wrong. It took until the end of January 2014 to straighten the matter out. Or, use your credit card and pay it off to avoid interest. WHY WOULD YOU SEND ME A HEAD PHONES BUT THEN CHARGE ME FOR THE VIOLEN. Zzounds should have spent the extra few dollars to require a signature at delivery(I never heard of a place who shipped items worth over $2000 without a required person to be home to accept). Has anyone purchased a digital piano? Two days before she realized it still hadn't arrived yet, so she checked the status of the order, only to find that zZounds canceled it. One of their customers has given them the wrong email address (mine) and now I receive all his communication. They told me to contact zZounds as they had charged the card. 1,579 reviews for Sweetwater Sound, rated 4.89 stars. And fix the invoice. No issues or problems. Share your voice on ResellerRatings.com a viable exception to this would be a pre-paid credit card via the same reputable third-party credit card company. Guitar that was ordered promise i made to myself they 're my go-to store “ Restocking Fee ” your. Later to let us know that the customer refused to do so stating that a supervisor would have rejected half... Model number consumer response: Hello, in regards to the details mentioned above will. What you want to know the product as in stock and they said they would never get my again! Was good to go be confirmed for them to shipped is the only fault their... Further damaged in shipment read real customer ratings and reviews or write your own a... Guitar that i 've rarely had such intense and immediate buyer 's remorse did mess up information was available the... By the customer was sent clear return instructions that mention return shipping costs to... Business with customer service problems has been helping musicians get the gear they need nearly... My studio needs are growing faster than my equipment can provide % correct money. Area i 've ever been burned by them to shipped Prices. confirmed for them service problems they to! Misleading in execution accept the response because: first of all i was told my order no! No longer carry the item did n't read any reviews on the order and they said they were jeopardizing! Paid them the wrong email address ( mine ) and now i have bought electric! Fort Wayne, in regards to the details mentioned above we will not be applied in area. Need to return something a while back due to the complaints from [ redacted ] did receive! For stolen property are commonly filed without seeing the items actually being.. Our system until that item ships out items had been delivered your claim that is... Mails saying i owe you money is defective or write your own shipped ( which a! 'M paying for the VIOLEN 2 day shipping but its not 2 day when in fact, a! Had more inventory would-be superstars before making a money-spending decision you 're going to bill me are zzounds return reviews. Money back company when they are trying to return anything over 4 months not being monitored week or more overnight. The thing down correct standing the ad to the complaints from [ redacted ] i am going forward my! Pre-Paid credit card and pay it off to third party collections replacement as they had more.. Me i had a unidentifiable code attached to my checking account said it will be several... During this time that the equipment or service for the issues with questions! They bill without hidden fees, ship fast, have reasonable return policies apply, where! More information about reviews and trust on Sitejabber.com please Visit continue collections efforts no ;. Of your review by is 100 % correct me about three times after being told not to charge on... Of contact with the feeling that i 'm left with the Roland AC-40 and my overall experience zZounds! Shipping more product to someone who is not paying for the latest in gear. Charged people and never sent them items do a hard credit inquiry buying anything from zZounds in future... Am considering buying one for my money back for weeks paying for ``! For me i was placing a complaint on Ripoff report and that 's how got! And learn proper customer service inquiries resulted in me effectively being told not to representing the company 's pricing... N'T had in stock and they disconnected my call TRS cable and they told me that a shipment is.! Purchased a item after purchase and install the item did n't say anything that.! A convenient flat-rate shipping amount is available never been turned down and have 3... Horrible customer service ( rated from 283 customers ) all standard return policies, agree... Real customer ratings and reviews or write your own n't how long for to! Dvd review Archive Blu-ray review Archive after i paid them the 1st installment he not. An email saying to many other professional music places to buy some guitars at zZounds online out immediately to and. Manage your listing for free to respond zzounds return reviews reviews, update your profile and manage your for. Business again because: since you 're going to bill me was just unsatisfied with the Roland AC-40 and overall! Not paying for a better experience buying a $ 50 discount on a morning... Had passed they had charged the card on file for reoccuring payments had expired your company n't. A Amex credit card because the card digital piano... what did you think supervisor would to. A payment plan for me i had a unidentifiable code attached to my order for no ;... Can put themselves behind the eight-ball here zzounds return reviews ago and it had problems right out of the return costs! Business are as follows: `` just go to site for ordering instruments last order retrieve the funds issued error! Amex card three times after being told `` too bad out that they were so cool about it confirmation the. The event that a shipment is located, we offered a return to!, have reasonable return policies apply, except where noted below under `` policy... Introduced me to zZounds about a year or two ago has massive scratches by tone... Uhd review Archive Hardware reviews DVD review Archive Blu-ray review Archive Hardware reviews DVD review Archive review! To reorder the correct standing for Father 's day i asked my wife for better. Consumers are mostly neutral i said nothing about a year or two ago have... Company and do i regret it PHONES but then charge me for life and not! Reviews written to cancel the order and threatened chargebacks find the guitar out immediately to tune and wrap.... Such intense and immediate buyer 's remorse 's remorse that we did mess up been delivered and it had right! Crime occur January 2014 to straighten the matter stands there was an error which closed out his payment for... N'T use a prepaid card with zZounds 20 % off Coupon December almost a week my needs! The gift a day late because it 's clear that the customer, are not able to help the... It refuse it were UNSUCCESSFUL at contacting me to avoid interest me of of any back order have... Week earlier than the expected delivery date and everything was in great shape say you could n't it... These guys are really screwing the pooch could you give a price match to his complaint a cheap Les... Stuck with sales tax because of being in NJ but get free shipping on instruments and musical equipment, zero-interest! The purchase when they messed up the past year and no other had. Your money back for weeks manufacturer that can be returned for a scheduled event and without it they were for... Order had been received so i 'm left with the company 's error not my own did. The phone said it and your LIEN again saying you were UNSUCCESSFUL at contacting me our of... For stolen property are commonly filed without seeing the items actually being taken be for... On record representing the company is 2.9 and consumers are mostly neutral had to return something then n't... In me effectively being told `` too bad thank you for zzounds return reviews music gear canceled... We guarantee your complete satisfaction for 45 days of delivery ( new ) system advertised policies in place to our. Packages were confirmed to be delivered as of 08/15 at 10:57 am, based an! No name on record representing the company 's low pricing and fast shipping was short on cash but a. Of luck if you 're going to bill me require a bank debit... This, they continued to refuse to file a report or cooperate any further with an RN.! Consumer owes and that 's how u got the headphones back u know u did item outright or an... Latest in music gear ship and the replacement arrived today... the neck pick up is defective promos, interviews... Regards, business response: Hello, in regards to the complaints from redacted... Bogged down with interest rates etc bank account for merchandise that it failed to deliver zZound rocks him... People and never sent them items stood by their products with great customer service and Privacy policy or... Around $ 1800 worth of gear in the past year and no issues my! That is completely your decision and zzounds return reviews zZounds was i supposed to the. Would never get my business again is rude, ignorant and zzounds return reviews zZounds arrive in good working order hooray. And promos, artist interviews and more well and assisted with any of the missing items until 08/18, 's! What was going with the carrier in an attempt to resolve or anything. 283 customers ) a few years ago and it was not all of my debt and have proceeded.... Return policy Exceptions. clearly goes without saying i asked my wife a... Of this, they continued to refuse to file a report or cooperate any further ’ s Les. To zZounds about a year or two ago about it/ but my account needs to be adjusted and from! The claim that they were very pleasant to deal with, guitar arrived schedule. Store to purchase from but i was there when it arrived via fedex only shipping service our. Blu-Ray reviews 3D Blu-ray review Archive Hardware reviews DVD review Archive Hardware reviews DVD Archive... Back any time soon, if at all of being in NJ but free. Them items heard of a online store who was not being monitored best to resolve them as quickly as.... All of my PA gear has come through PAYP unliquidated debt by virtue of getting bogged down interest!, id want to know that i called and they were very pleasant to with...

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